Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Virtual Administrator role supporting dynamic KPO company in Clark, Pampanga. Focused on client service, calendar management, and compliance tasks.
Responsibilities
- Inbox triage, FYI filing, convert emails to FYI tasks; draft acknowledgements, document requests, confirmations.
- Phone/voicemail sweep; social/DM routing; spam false-positive checks (Quarantine and junk emails).
- Canned replies library; escalation matrix; end-of-day (EOD) digest of priorities/risks.
- Proactive calendar management (2-week look-ahead), Teams links, reconfirms, basic travel bookings.
- Agendas, minutes from contented, and CRM/FYI action logging.
- Onboarding packs (XPM/contacts, Ignition draft, folders), AML via Verify initiation and filing, offboarding packs.
- Contact hygiene (dedupe, capitalisation, valid mobile formats), segment/list maintenance.
- FYI job hygiene: monitor job progress, stage/due-date/budget updates, weekly mini-WIP tidy.
- Task-board policing: every actionable email has owner & due date; chase blockers; simple status reporting.
- Establish and maintain SOP library.
- Companies Office/CAS360 routine changes; annual-return prep packs; minutes/resolutions templates.
- IRD secure mail triage: download notices, create FYI tasks, track instalments/arrangements.
- Workpaper assembly (bank/loan/IRD statements, ledger extracts) with index & naming.
- GST first-draft packs; payroll pack assembly (timesheet nudges, leave movements).
- Monitor Paid Nice and Invoices,
- Monitor Xero subscriptions and billing.
- Format/schedule newsletter/email sends (tests, approvals, UTM tags); schedule LinkedIn posts.
- Basic website updates (testimonials/FAQs), light analytics reporting.
- Manage Active Campaign contacts.
- Zapier/Power Automate first-line triage; maintain email/letter/SOP template library.
Requirements
- Must be a Philippine citizen currently living in the Philippines.
Benefits
- **🌟 Why Join Us?****Benefits:**Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.
- **Core Benefits:**
- HMO on Day 1 + Free coverage for 2 dependents after 2 years
- Life Insurance
- Government-mandated benefits
- 20 Annual Leave Credits
- 13th-month pay
- Birthday & Bereavement Leave
- **Onsite/Hybrid Extras:**
- Travel Subsidy
- Staff House Accommodation (within certain distance)
- Free Shuttle Service
- Free Lunch & Uniform
- Perfect Attendance Bonus
- **For All Employees:**
- Onboarding Training
- Monthly Engagement Activities
- Birthday Gift & Weekly Treats
- Christmas Hamper & Anniversary Gift
- Opportunity to Travel
- **💰 Referral Bonus**Refer a friend and get up to **PHP 8,000 via GCash** for every successful hire in this role!
- Grad trainees, junior, entry-level, and admin positions: PHP 3,000
- Intermediate positions: PHP 5,000
- Senior and hard-to-fill positions: PHP 8,000
- Referral link: https://rb.gy/u35c6
- **📣 Apply Now**Be part of a company that empowers people with technology.** Check us out:** 🌐 Website** 📘 Facebook** 🌟 Glassdoor
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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