Customer Service Advocate leading customer service projects at Innomotics, ensuring timely delivery and client satisfaction. Collaborating with various teams in an engaging environment in New Kensington, PA.
About the role
- Project Manager at NICE managing complex client-facing projects from initiation to closure. Leading stakeholder communication and project delivery aligned with scope, budget, and timelines.
Responsibilities
- Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
- Build project plans based on customer requirements and implementation team deliverables.
- Develop detailed project plans aligned with the SOW.
- Lead multiple projects concurrently.
- Track action items and enforce accountability across stakeholders.
- Identify and mitigate risks early.
- Lead post-project evaluations.
- Communicate clearly and regularly with all stakeholders.
- Foster a culture of collaboration and excellence.
Requirements
- Minimum 5+ years of project management experience.
- Proven track record managing multiple projects.
- Comfortable working with technical teams.
- Experience serving as the primary client contact.
- Skilled in developing and maintaining detailed project plans.
- Proactive in managing risks and escalations.
- Highly organized and detail-oriented.
- Proficient in MS Project, Jira, Asana, or Smartsheet.
- Must be authorized to work in the US.
Benefits
- flexible working arrangements
- career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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