Middle Project Manager at appflame coordinating multiple projects across Brand & Communications. Collaborating with cross - functional teams and managing vendors for project execution.
About the role
- Customer Service Advocate leading customer service projects at Innomotics, ensuring timely delivery and client satisfaction. Collaborating with various teams in an engaging environment in New Kensington, PA.
Responsibilities
- Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
- Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
- Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
- Support Customers by navigating them through the Innomotics processes & contacts.
- Lead all aspects of assigned VIP & TSA Customer business.
- Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
- Monitor project performance, identify potential risks, and implement effective mitigation strategies.
- Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
- Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
- Actively engage with Repair Center technicians, manager, and team Members
- Ensures that all project deliverables & requirements are complete
- Forecasts (with team) and handles risks & opportunities
- Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
- Next level of support above tactical project management to ensure positive customer experience.
- Coordinates repair reports, repairs execution, warranty processing, root cause analysis, other.
- Verifies, requests, and acquires customer alignment, project scope, etc.
- Maintains lessons learned throughout the entirety of the project
- Closes the project at completion and archives project files
- Executes a variety of additional project management activities and support.
- Maintains and monitors project costs & margin throughout project lifecycle.
- Work with the Manager, Proposals, Finance, & Operations to manage account budgets, forecasts, and financial performance.
Requirements
- BS Degree in Project Management, Business, Engineering, or related field
- 5 years + of project management or related experience.
- Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget.
- Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
- Excellent communication and presentation skills
- Quality Orientation - accurately checking processes and task requirements for the project
- Potential for 15% travel based on customer requested meetings and support
Benefits
- Competitive compensation based on qualifications
- Medical, dental, prescription and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Paid parental leave
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