Customer service representative for Erste Bank providing financial advice and building customer relationships. Focused on onboarding new clients and achieving individual targets.
About the role
- Customer Second Level Support handling large customer inquiries in a hybrid work environment at a leading virtual power plant. Responsible for onboarding and supporting renewable energy clients with expert guidance.
Responsibilities
- Responsible for managing our existing customers
- Focus on large customers, major projects and batteries
- Designing customer-friendly and professional onboarding processes for large assets and batteries
- Supporting customers with expert guidance to ensure successful collaboration
Requirements
- Enjoy interacting with customers
- Ability to develop solutions for existing challenges
- Motivated to take on new challenges
- Structured approach to work
- Confident in working with analyses and making data-driven recommendations
- Business-fluent German and English
Benefits
- Hybrid and flexible working, including home office equipment
- Option to accumulate extra vacation days through our flextime model and use them flexibly
- Comprehensive development opportunities such as language courses, coaching and training
- JobRad (company bike) and Deutschlandticket (nationwide public transport pass)
- Sports offerings such as Urban Sports Club and yoga classes
- Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
- External assistance with finding daycare (Kita) places and support for other private and professional challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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