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About the role
- Customer Service Manager leading day-to-day customer service operations at Coles Supermarkets. Driving team culture and ensuring outstanding shopping experiences for customers.
Responsibilities
- Full accountability for the day-to-day running of the customer service department and front of store operations.
- Responsible for our checkouts and customer service desk.
- Contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- Drive a one team culture which puts our team members health, safety and wellbeing first
- Be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always providing an outstanding shopping experience.
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
- Additional periods of double discount (10%) at various times throughout the year.
- Hotdeals exclusive to team members that translate into additional savings.
- Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- Access to novated leasing for eligible team members.
- Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave to support you in balancing work and family.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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