People Operations Advisor providing HR support and advice to managers and employees. Focused on self-service and automation while managing a caseload of HR queries.
Responsibilities
Provide pragmatic, high-quality advice and support to managers and employees
Manage a caseload of People casework
Identify pain points and design self-serve resources
Map, simplify and document end-to-end processes
Turn recurring queries into structured knowledge articles
Manage a caseload of People queries and cases
Advise managers on wellbeing, performance, disciplinaries and grievances
Partner with the People Administrator for operational support
Support the documentation of international People processes
Maintain accurate records in People systems
Requirements
Proven experience in an HR advisory or generalist role
Strong knowledge of UK employment law and HR best practice
Demonstrable experience improving ways of working
Ability to capture and structure knowledge clearly
High professional standards including quality of work
Able to work autonomously and collaboratively
Comfortable working with HR systems
Ability to handle sensitive information with confidentiality
Level 3 CIPD qualification or equivalent qualification/experience
Benefits
Life Assurance
Income Protection
Pension contributions
27 days holiday (not including bank holidays)
Profit share scheme
Full social calendar with Spring activity days, Christmas events, and 4 Newton-sponsored weekends a year.
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