Hybrid Customer Service Coordinator, Dutch, English

at Newell Brands

• Job title: Customer Service Coordinator, Dutch, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Poznan, Poland

About the role

• Customer Service Coordinator providing Dutch language support for Newell Brands' business customers in EMEA. Processing orders, maintaining customer accounts, and ensuring high-quality service.

Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

Requirements

• Fluent Dutch (written & spoken) and communicative English.
• Customer- and detail-oriented.
• Good command of Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication skills.
• Team spirit.
• Customer service experience (advantage).
• Knowledge of SAP and/or Salesforce (advantage).
• Ability to learn quickly (advantage).
• Basic commercial awareness (advantage).
• Polish language (advantage).

Benefits

• Hybrid working system (1 day per week in the office) after 2-3-month on-site training.
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development.
• Private healthcare.
• Pension plan (PPE) with company contribution of 3,5%.
• Fully sponsored life insurance.
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others.
• Partly financed Multisport Card or cinema tickets.
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded.
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus.
• Expectant Parents Gift.
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking.
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!).