Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Clinical Sales Support Specialist driving regional growth in oncology. Collaborating with sales teams to provide clinical education and support within the St. Louis market.
Responsibilities
- Collaborate closely with regional sales leadership and territory managers to coordinate and execute case coverage, healthcare professional (HCP) training, and ongoing account support within the St. Louis market
- Provide clinical education and in-service training for new and existing accounts to ensure successful product adoption and continued utilization
- Support product positioning through clinical expertise and hands-on physician education
- Assist with onboarding of new accounts and reactivation of inactive accounts
- Partner with sales teams to identify, target, and build relationships with new physician prospects to drive same-site growth
- Support planning and execution of regional sales and educational events, including peer-to-peer programs, dinners, and journal clubs
- Maintain compliance with all company policies, procedures, and safety standards
- Access and handle patient or employee information only as required for job-related duties
- Foster a positive, collaborative team culture aligned with company values
- Perform other duties as assigned
- Achievement of quarterly and annual regional sales and revenue goals
- Successful execution and support of regional educational and sales events
- Contribution to overall regional growth and account expansion
Requirements
- Bachelor’s degree in Business, Marketing, Life Sciences, or a related field
- Minimum of 3 years of clinical experience in the medical device industry; experience in surgical specialties or oncology strongly preferred
- Strong communication and interpersonal skills with the ability to influence and build relationships at all organizational levels
- Experience analyzing and interpreting clinical data
- Proficiency with CRM systems and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Willingness and ability to travel approximately 35%
- Ability to manage a flexible work schedule
- Ability to successfully pass required background checks and screenings
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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