AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Build and maintain trust with key decision-makers by demonstrating professionalism, reliability, and a deep understanding of their industry and challenges.
- Conduct in-depth needs assessments to fully understand each client’s objectives and expectations.
- Present tailored solutions that align with the client’s goals, ensuring the proposed services/products add tangible value to their operations.
- Guide clients through a quality-focused sales journey , offering support, clarity, and strategic advice at every stage of the process.
- Prioritize client satisfaction by ensuring smooth onboarding, consistent follow-up, and responsiveness to any questions or concerns.
- Strengthen long-term client relationships by maintaining regular communication, identifying opportunities for added value, and ensuring overall satisfaction.
- Collaborate closely with internal teams (e.g., operations, customer service, and product specialists) to ensure client expectations are consistently met and exceeded.
- Uphold the company’s values of integrity, service excellence, and customer-first thinking in every interaction.
Requirements
- Native French speaker (written and spoken)
- Fluent English speaker (written and spoken)
- Other language is a plus but not required
- Previous sales and customer service experience is preferred
- Highly motivated, strong communication, goal driven, skilled in negotiation, prospecting while ensuring high client satisfaction and retention.
- Comfortable working with computer systems and various software applications.
- A high school diploma or equivalent qualification.
Benefits
- Multicultural, fun, and friendly work environment
- Competitive salary + bonus
- Hybrid working model
- Internal growth opportunities (amazing opportunities for career progression)
- Staff incentives and reward schemes
- Permanent position and competitive salary
- Unlimited coffee, fresh fruit during office days
- Free online Spanish lessons (outside working hours)
- Free PT-sessions
- Comprehensive support for mental health and well-being- Ifeel app
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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