Hybrid Technical Operations Team Lead

Posted 4 days ago

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About the role

  • Lead and enhance cybersecurity operations
  • Oversee the 2nd Line Support (2LS) Team within Technical Operations, ensuring smooth day-to-day operations and effective team performance
  • Participate in hiring efforts for the team and other relevant roles
  • Collaborate with other Technical Operations teams to execute cross-team initiatives and shared goals
  • Serve as the primary escalation point for challenging or high-impact problems
  • Support the team in resolving complex issues and assessing non-standard support requests
  • Identify, design, and implement process enhancements that increase team capability, efficiency, and effectiveness
  • Report and provide feedback to Technical Operations Leadership

Requirements

  • Proven experience leading or managing technical support or operations teams, ideally in a cybersecurity, IT operations, or service delivery environment
  • Strong familiarity with digital scams and social engineering, including phishing, vishing, online impersonations, malvertising, advance fee fraud, and DNS abuse
  • A passion for mentorship and development
  • Attention to detail, adaptability, and strong intellectual and commercial curiosity
  • Excellent problem-solving and analytical skills with the ability to handle complex escalations
  • Demonstrated success in building and scaling high-performing teams, including experience implementing process improvements and structure to help the team grow
  • Exceptional communication skills, with the ability to translate technical issues into clear, actionable information for stakeholders
  • Strong collaboration and interpersonal skills to work effectively across departments.

Benefits

  • Opportunities for flexible working after completing an initial 6 weeks of training (after which you'll have the option to work remotely up to 4 days a week)
  • Opportunities for individual training and development
  • 33 days holiday per year (incl. public holidays)
  • Pension scheme membership with 4% employer contributions plus NI savings
  • Two days paid Volunteering Leave per year
  • Free meals, drinks and snacks provided daily in the offices
  • Comprehensive wellness provisions
  • Life assurance at 4x annual salary
  • Enhanced family leave provisions
  • Regular events such as monthly board game nights, quarterly socials and big summer and winter parties
  • A tax-efficient cycle to work scheme
  • An inclusive culture and environment, where you’ll feel genuinely valued and respected

Job title

Technical Operations Team Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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