About the role

  • Duty Manager overseeing rail replacement operations in Greater Anglia network. Responsibilities include planning, delivering, and managing transport operations during disruptions.

Responsibilities

  • Prepare and allocate predefined schedules using our BRAS system.
  • Build strong relationships with bus and coach operators to secure required vehicles.
  • Arrange coordinator cover and maintain all required daily documentation.
  • Support both pre-planned and emergency operations, including participation in the 24-hour emergency rota.
  • Produce preliminary accident/incident documentation in line with TUKRR processes.
  • Ensure suppliers adhere to all policies, legal requirements, and compliance standards (including GDPR and QSHE).
  • Work with the Senior Management Team to support pricing, commercial modelling and strategic decision-making.
  • Identify trends, risks, and operational challenges and propose solutions.
  • Contribute to continuous improvement and team development in a fast-paced environment.

Requirements

  • Experience in the events or transport sector.
  • A driven, self-starting individual with excellent organisational skills.
  • Strong communication skills and the ability to build internal and external relationships.
  • A confident user of Microsoft Office applications and SharePoint.
  • Someone who can challenge professionally, think commercially, and drive value.
  • A team player genuinely committed to delivering high-quality operations.
  • Flexibility to travel to other TUK sites as needed.
  • Ability to work varied hours, this post will be 40 hours per week, working 5 days out of 7.
  • Full UK driving licence.

Benefits

  • Competitive salary
  • Generous Company Sick Pay Scheme and online GP service
  • Access to our employee assistance programme
  • Access to discounts for popular retailers

Job title

Duty Manager

Job type

Experience level

Mid levelSenior

Salary

£35,000 - £41,000 per year

Degree requirement

High School Diploma

Location requirements

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