Duty Manager overseeing rail replacement operations in Greater Anglia network. Responsibilities include planning, delivering, and managing transport operations during disruptions.
Responsibilities
Prepare and allocate predefined schedules using our BRAS system.
Build strong relationships with bus and coach operators to secure required vehicles.
Arrange coordinator cover and maintain all required daily documentation.
Support both pre-planned and emergency operations, including participation in the 24-hour emergency rota.
Produce preliminary accident/incident documentation in line with TUKRR processes.
Ensure suppliers adhere to all policies, legal requirements, and compliance standards (including GDPR and QSHE).
Work with the Senior Management Team to support pricing, commercial modelling and strategic decision-making.
Identify trends, risks, and operational challenges and propose solutions.
Contribute to continuous improvement and team development in a fast-paced environment.
Requirements
Experience in the events or transport sector.
A driven, self-starting individual with excellent organisational skills.
Strong communication skills and the ability to build internal and external relationships.
A confident user of Microsoft Office applications and SharePoint.
Someone who can challenge professionally, think commercially, and drive value.
A team player genuinely committed to delivering high-quality operations.
Flexibility to travel to other TUK sites as needed.
Ability to work varied hours, this post will be 40 hours per week, working 5 days out of 7.
Full UK driving licence.
Benefits
Competitive salary
Generous Company Sick Pay Scheme and online GP service
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