Mitarbeiter im Contract Management bei INFORM, spezialisiert auf Prozessoptimierung durch intelligente Softwarelösungen. Verantwortung für Vertragsprojekte und Unterstützung des Accounting - Teams.
About the role
- Gerência Jr de Outsourcing e Qualidade na Nestlé, liderando a qualidade e governança omnichannel. Foco em operações B2C e B2B com forte capacidade analítica.
Responsibilities
- Lead key Quality and OmniChannel KPIs
- Conduct Customer Voice analyses
- Manage outsourcing partners
- Ensure adherence to processes, controls, and compliance
- Ensure knowledge transfer
- Oversee quality monitoring and methodologies
- Consolidate and report results
Requirements
- Solid experience in CRC (Customer Relationship Center)/contact center operations and Quality management
- Experience managing outsourced partners
- Strong analytical skills
- Experience with projects, governance, and continuous improvement initiatives
- Excellent communication and stakeholder management skills
- Familiarity with CRM tools, monitoring platforms, and feedback management
- Advanced English
Benefits
- Diverse and inclusive environment
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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