Business Development Manager enhancing strategic partnerships within Nestlé Business Services. Driving continuous improvement and data insights to create business value across markets.
Responsibilities
Responsible for building and strengthening a mature, strategic partnership between the Nestlé Business Services (NBS) Center and the Markets
Drive continuous improvement, enable data‑based insights, and support new service offerings that create meaningful business value
Lead the Total Service Quality (TSQ) model, ensuring it is adapted effectively to the needs and context of each Market
Maintain regular feedback loops (e.g., MOR feedback, annual surveys, executive interviews) and share insights with Global Service Solutions/IBS to support appropriate action plans
Act as a guardian of the NBS Center-wide Operational Master Plan (OMP) and facilitate Market-level OMPs
Drive continuous improvement initiatives across Markets and the NBS Center, using NCE methodologies
Coordinate and resolve end‑to‑end issues within committed timelines
Requirements
Bachelor’s degree in any related field
Proven experience leading continuous improvement initiatives with measurable and sustainable outcomes
Demonstrated ability to lead through influence (without direct authority), particularly with senior stakeholders
Experience in service roles within supply chain, finance, and/or HR
Preferably experienced in shared services costing frameworks, including ABC drivers and chargeback mechanisms
Account managers with proven experience in BPO or consultancy firms are highly preferred
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