Onsite Business Development Manager

Posted 6 hours ago

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About the role

  • Business Development Manager enhancing strategic partnerships within Nestlé Business Services. Driving continuous improvement and data insights to create business value across markets.

Responsibilities

  • Responsible for building and strengthening a mature, strategic partnership between the Nestlé Business Services (NBS) Center and the Markets
  • Drive continuous improvement, enable data‑based insights, and support new service offerings that create meaningful business value
  • Lead the Total Service Quality (TSQ) model, ensuring it is adapted effectively to the needs and context of each Market
  • Maintain regular feedback loops (e.g., MOR feedback, annual surveys, executive interviews) and share insights with Global Service Solutions/IBS to support appropriate action plans
  • Act as a guardian of the NBS Center-wide Operational Master Plan (OMP) and facilitate Market-level OMPs
  • Drive continuous improvement initiatives across Markets and the NBS Center, using NCE methodologies
  • Coordinate and resolve end‑to‑end issues within committed timelines

Requirements

  • Bachelor’s degree in any related field
  • Proven experience leading continuous improvement initiatives with measurable and sustainable outcomes
  • Demonstrated ability to lead through influence (without direct authority), particularly with senior stakeholders
  • Experience in service roles within supply chain, finance, and/or HR
  • Preferably experienced in shared services costing frameworks, including ABC drivers and chargeback mechanisms
  • Account managers with proven experience in BPO or consultancy firms are highly preferred

Benefits

  • Competitive salary
  • Professional development opportunities

Job title

Business Development Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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