Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer Service Specialist at Nestlé Business Services engaging with customers across multiple channels. Providing tailored solutions and enhancing customer satisfaction through effective communication.
Responsibilities
- Engage with customers across multiple communication channels, including voice, email, and chat, for both B2C and B2B interactions.
- Welcome customers and accurately identify their needs to provide tailored solutions.
- Advise customers and prospective clients on our range of products and services to support informed decisions.
- Generate customer interest by highlighting the full scope of our product offerings and their benefits.
- Focus on first-contact resolution to improve the customer experience and streamline service delivery.
- Enhance customer satisfaction in every interaction, leaving a positive and lasting impression.
- Manage complaints effectively by addressing customer concerns with empathy and efficiency, using feedback to drive service improvements.
Requirements
- 1–2 years of experience in customer engagement services (required)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- Fluent in Portuguese and English
- Excellent interpersonal and communication skills
- Ability to multitask effectively
- Positive attitude with a strong willingness to learn and work collaboratively as a team player
- Strong organizational and prioritization skills to thrive in a fast-paced environment
- Demonstrated strong work ethic and professionalism
Benefits
- Development of expertise within Nestlé’s Shared Services business
- Work within a culturally diverse team
- Opportunities for local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary with an annual performance-based bonus
- Meal allowance card
- Access to a staff credit club
- Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym membership, professional training, etc.)
- Membership in the Nestlé Club with partner discounts
- Complimentary high-quality coffee at the office
- Special employee discounts at selected retailers
- Company-provided equipment suited to professional needs
- On-site medical support at our office
- Access to e-learning courses and training programs to support career development
- Opportunities for career progression and international mobility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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