Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer Service Specialist managing customer interactions at Nestlé Business Services. Engaging with clients across various channels and ensuring customer satisfaction in service delivery.
Responsibilities
- Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
- Welcome customers and effectively identify their needs to provide tailored solutions.
- Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
- Spark customer interest by showcasing our complete product offerings and their benefits.
- Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
- Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
- Ensure effective complaint management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
Requirements
- One to two years of experience in customer-engagement services (mandatory)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- Fluent in Portuguese and English
- Excellent interpersonal and communication skills
- Ability to multitask effectively
- Positive mindset with a strong eagerness to learn and collaborate as a team player
- Strong organizational and prioritization skills to excel in a fast-paced environment
- Demonstrated work ethic and respectfulness
Benefits
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Opportunities for local and international exposure
- Flexible working environment
- Engagement and well-being activities
- Competitive salary with an annual bonus based on performance
- Meal allowance card
- Access to a credit club
- Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
- Membership in the Nestlé Club, offering discounts with various partners
- Complimentary high-quality coffee at the office
- Special discounts for employees at select retailers
- Provision of company equipment tailored to professional needs
- On-site medical support available at our office
- Access to e-learning courses and training programs to help you achieve your career goals
- Opportunities for career progression and international career possibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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