Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Senior Manager overseeing enterprise applications and integrations for Canada’s largest K-12 publisher. Leading technical delivery in a dynamic education environment.
Responsibilities
- As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
- Nelson is on a mission to make learning accessible, engaging, and effective for all.
- Working closely with the VP, Operations, to support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
- Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
- Troubleshoot and resolve system issues, bugs, and performance challenges in a timely and effective manner.
- Design, build, and maintain integrations, APIs, and automation to improve business workflows.
- Support cross-functional teams with testing and quality assurance, ensuring solutions meet business and technical requirements.
- Collaborate with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 5–8 years of experience supporting enterprise applications, business systems, and integrations.
- Hands-on experience with ERP and CRM systems, including configuration, customization, and integration is required. NetSuite and/or Salesforce specific experience is a strong asset.
- Experience designing and implementing system integrations and APIs.
- Strong troubleshooting and problem-solving skills in production environments.
- Familiarity with cloud platforms (Azure, AWS, or similar).
- Hands-on development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required.
- Experience working in Agile environments and collaborating with cross-functional teams.
- Exposure to QA, testing, and release processes.
- Strong communication and stakeholder management skills.
- Salesforce, NetSuite, or cloud certifications considered an asset.
Benefits
- Flexible and customizable health, dental, and paramedical plans for employees and their families
- Health Spending Account (HSA) for medical, hospital, or dental costs not covered by insurance
- Personal Spending Account (PSA) for wellness expenses, including fitness and health related products
- A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between
- Pension plan with company matching contributions
- Registered Retirement Pension Plan to help secure your future
- Annual educational reimbursement for professional development
- Access to LinkedIn Learning for continuous skill growth
- Hybrid work model with remote and in-office options
- Flexible work hours (divisional dependent)
- Generous paid time off policies, including vacation time, sick leave, parental leave top-up, personal days, and more
- Annual paid volunteer day to support causes you care about
- Holiday closure from Christmas to New Year’s
- Summer Fridays
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