Advanced Network Engineer specializing in layer 2 and 3 connectivity products for Superloop. Responsible for troubleshooting and resolving escalated technical issues raised by customers.
About the role
- Tier 2 NOC Engineer at Comcast resolving customers' technical concerns for media and technology solutions. Responsible for configuration, troubleshooting, and customer communications in a dynamic environment.
Responsibilities
- Configure and troubleshoot Masergy solutions to resolve customers’ technical concerns
- Act as liaison between the customer and other internal teams
- Troubleshoot escalated issues with external customers and network/telecom providers
- Manage escalations effectively
- Configure routers, firewalls, switches, AP’s and NIDs using standard and non-standard templates
- Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports
- Investigate and complete reason for outage (RFO) reports on all network outages
- Document all pertinent information within the trouble ticket system related to troubleshooting and updates provided
- Analyze, recommend, and implement troubleshooting steps to resolve network issues
Requirements
- Bachelor's Degree in computer science or related field
- Minimum seven (7) years’ experience working in LAN/WAN implementation or support role
- Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs
- Extensive experience in configuring, implementing, and maintaining a high availability network environment
- CCNP/CCSP level equivalent experience is a must
- Certification on CISCO CCNP and above, LINUX, MCITP, Python, Fortinet NSE 4 and above or similar is preferred
Benefits
- array of options, expert guidance and always-on tools
- personalized to meet the needs of your reality—to help support you physically, financially and emotionally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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