Learning Experience Consultant at TaskUs delivering instructional design for training programs. Focused on learner - centered training solutions and collaborating with key departments.
About the role
- Operations Analyst I focusing on Child Support case processing for Florida Department of Revenue. Resolving case issues while supporting team members and customers daily.
Responsibilities
- Mentoring and training to team members
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue.
- Two years of experience conducting research and analyzing information to make decisions.
- Experience coaching, mentoring, or training others.
- Two years of experience communicating with customers for the purpose of resolving inquiries.
- One year of Child Support Program experience.
- Relevant education may substitute for the required experience.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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