Senior Consultant Banking contributing to strategic transformation projects in the banking sector. Collaborating with clients to optimize business processes and digital transformation initiatives.
About the role
- Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology-driven transformations across Spain.
Responsibilities
- Own client ITSM consulting engagements end‑to‑end: discovery, scope, roadmap, delivery governance and adoption
- Design the target ITSM model (policies, RACI, process standards, templates) and guide implementation
- Lead process/tool transformations and platform migrations with a value‑driven approach
- Establish and track operational metrics (SLA/OLA, availability, MTTR/MTBF, FCR) and drive automation
- Govern CMDB/service mapping data quality and change traceability; enable risk‑based change
- Coordinate with Delivery, Architecture, Security and FinOps across multi‑tower/multi‑vendor environments
- Mentor consultants and client teams; contribute reusable methods and artefacts
- Support presales with scopes, estimates and value cases (ROI/TCO) when required
Requirements
- Bachelor’s in Engineering/Computer Science or similar
- MBA / Master in IT Management is nice to have
- hands‑on exposure to service operations (e.g., ITO/NOC/SOC/Workplace/Platforms/Networks)
- solid understanding of architectures and integrations
- 10+ years across ITSM operations and consulting
- 5+ leading complex transformations
- ITIL 4
- IT4IT exposure is a plus
- practical experience with ITSM/ESM platforms (e.g., ServiceNow/JSM/BMC)
- professional Spanish and English (is a must)
- certifications: ISO 20000, ISO 27001 Internal Auditor, PMP/PRINCE2, DevOps or SRE Foundation, ServiceNow CSA/ITSM
- experience in multi‑tower/multi‑vendor Transition & Transformation (T&T) , vendor governance (RFI/RFP, due diligence), and hybrid operations in AWS/Azure/GCP
- Continuous improvement (e.g., Six Sigma Green Belt) and agile practices (e.g., PSM I)
Benefits
- Professional development
- Leading projects in market reference clients
- Excellent work environment
- Flexibility and work-life balance
- Work with leading technologies within the IT sector
- Access to DXC University with unlimited certifications
- Social and responsible commitment
- Stable employment
- Social benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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