Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Consultative client advisor engaging customers in digital agriculture and providing technical support in a technology company. Involves multi-channel communication and solution direction.
Responsibilities
- Consultative support for customers across multiple channels (email, chat, phone)
- Customer engagement throughout the Digital Agriculture journey
- Monitoring and routing of requests
- Troubleshooting and problem resolution
- Reactive and proactive interactions with customers aimed at retention and engagement
- Technical support for farmers
- Verification of machinery/equipment compatibility
Requirements
- Bachelor’s degree (Agricultural Engineering, Agronomy, or related field)
- Intermediate/Advanced English
- Experience in customer-facing roles (customer service, customer success, support)
- Knowledge of the MS Office suite
- Knowledge of Salesforce CRM
- Familiarity with customer service platforms and systems
- Familiarity with SMS tools, QGIS, MapShaper, Swagger
- Experience working in technology companies using Agile methodologies
- Intermediate/Advanced Spanish
- Experience providing customer support via social media and/or Reclame Aqui
Benefits
- Health insurance
- Dental plan
- Food allowance (vale alimentação)
- Meal voucher (vale refeição)
- Mobility allowance (vale mobilidade)
- Cultural allowance (vale cultura)
- Health allowance (vale saúde)
- Education allowance (vale educação)
- Life insurance
- Childcare assistance
- Discounts with partner companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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