Product Specialist optimizing a SaaS platform for the Spanish mortgage market. Collaborating with engineering and design teams for product scalability and improvement in customer feedback processes.
About the role
- Consultative client advisor engaging customers in digital agriculture and providing technical support in a technology company. Involves multi-channel communication and solution direction.
Responsibilities
- Consultative support for customers across multiple channels (email, chat, phone)
- Customer engagement throughout the Digital Agriculture journey
- Monitoring and routing of requests
- Troubleshooting and problem resolution
- Reactive and proactive interactions with customers aimed at retention and engagement
- Technical support for farmers
- Verification of machinery/equipment compatibility
Requirements
- Bachelor’s degree (Agricultural Engineering, Agronomy, or related field)
- Intermediate/Advanced English
- Experience in customer-facing roles (customer service, customer success, support)
- Knowledge of the MS Office suite
- Knowledge of Salesforce CRM
- Familiarity with customer service platforms and systems
- Familiarity with SMS tools, QGIS, MapShaper, Swagger
- Experience working in technology companies using Agile methodologies
- Intermediate/Advanced Spanish
- Experience providing customer support via social media and/or Reclame Aqui
Benefits
- Health insurance
- Dental plan
- Food allowance (vale alimentação)
- Meal voucher (vale refeição)
- Mobility allowance (vale mobilidade)
- Cultural allowance (vale cultura)
- Health allowance (vale saúde)
- Education allowance (vale educação)
- Life insurance
- Childcare assistance
- Discounts with partner companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Specialist working on SaaS mortgage localization and delivery for the Spanish market. Collaborating across teams to clarify requirements and enhance product offerings.
Clinical Product Specialist at Lyrebird Health utilizing clinical experience to enhance clinician workflows with technology. Engaging in product demos and onboarding support for better adoption.
Product Specialist/Senior Product Specialist in Cardiometabolic Sales Team advancing diabetes and obesity treatments. Engaging with healthcare professionals to promote innovative healthcare solutions and strategies.
Product Consultant in software for the credit lifecycle focusing on restructuring and liquidation. Roles involve client support, training, and improving processes with German banks.
R&D Product Specialist developing formulations and providing technical expertise for lubricants. Working in lab and office environments in Mississauga at Petro - Canada Lubricants Inc.
Product Manager leading strategic and tactical product management for precision fastening tools in India. Driving revenue growth and market share expansion with cross - functional collaboration.
AI Product Consultant leading pilot engagements demonstrating the value of Zendesk AI through technical configurations. Collaborating with customers and sales teams to optimize AI adoption efforts and ensure project alignment.
Product Specialist managing NetSuite implementation and enhancements with financial focus at a global professional services firm. Collaborating with various stakeholders to deliver effective solutions.
Digital Pathology Product Specialist providing advanced support and collaborating with multiple teams across EMEA. Responsible for technical assistance and quality reporting within the digital pathology domain.