Technical Product Specialist at healthcare SaaS company acting as a bridge between technical and business teams. Ensuring product support and improvements while collaborating with sales and client success.
About the role
- Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
Responsibilities
- Consultative support to customers across multiple channels (email, chat, phone)
- Drive customer engagement in the Digital Agriculture journey
- Monitor and route requests
- Troubleshoot and resolve issues
- Reactive and proactive interactions with customers aimed at retention and engagement
- Technical support for farmers
- Verification of machinery compatibility
Requirements
- Bachelor's degree (Agricultural Engineering, Agronomy, or related field)
- Intermediate to advanced English
- Experience in customer-facing roles (customer service, customer success, support)
- Proficiency in MS Office suite
- Differentials:
- Knowledge of Salesforce CRM
- Experience with customer service platforms and systems
- Familiarity with SMS tools, QGIS, MapShaper, Swagger
- Experience in technology companies using Agile methodology
- Intermediate to advanced Spanish
- Experience handling customer service on social media and/or Reclame Aqui
Benefits
- Health insurance
- Dental insurance
- Food allowance (Vale Alimentação)
- Meal voucher (Vale Refeição)
- Mobility allowance
- Culture allowance
- Wellness allowance
- Education allowance
- Life insurance
- Childcare assistance
- Partner discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Specialist providing technical support for Volvo and Dynapac Compact products in the United Kingdom. Collaborating with dealers and customers, overseeing technical support and training as needed.
Product Manager focused on enhancing service application products at Hempel. Collaborating with cross - functional teams to drive revenue growth and sustainability in the coatings industry.
National Product Specialist at QBE managing portfolio and pricing strategies to support sustainable performance in insurance. Collaborating with various stakeholders to drive profitability and growth.
Product Specialist Associate assisting sales in demonstrating Luminance’s AI legal technology. Work with clients to ensure correct adoption and maximize customer experience.
Product Manager working on service application products to enhance coating performance for Hempel. Leading cross - functional initiatives and ensuring commercial viability for sustainable innovations.
Global Product Specialist managing the Power Electronics OT Stack at Hitachi Energy. Overseeing lifecycle management and collaborating with cross - functional teams for product success.
Product Specialist enhancing market expansion, revenue growth, and strategic positioning at S&P Global. Collaborating with industry experts in risk and economics across Asia - Pacific.
Product Specialist responsible for developing veterinary sales strategies for small animal clinics in Denmark. Collaborating with product managers and maintaining strong relationships with strategic customers.
Product Specialist role focusing on sales and technical support in sustainable mining technologies at FLSmidth. Collaborating with global teams to optimize mill life and enhance customer solutions.