AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
About the role
- Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
Responsibilities
- Consultative support to customers across multiple channels (email, chat, phone)
- Drive customer engagement in the Digital Agriculture journey
- Monitor and route requests
- Troubleshoot and resolve issues
- Reactive and proactive interactions with customers aimed at retention and engagement
- Technical support for farmers
- Verification of machinery compatibility
Requirements
- Bachelor's degree (Agricultural Engineering, Agronomy, or related field)
- Intermediate to advanced English
- Experience in customer-facing roles (customer service, customer success, support)
- Proficiency in MS Office suite
- Differentials:
- Knowledge of Salesforce CRM
- Experience with customer service platforms and systems
- Familiarity with SMS tools, QGIS, MapShaper, Swagger
- Experience in technology companies using Agile methodology
- Intermediate to advanced Spanish
- Experience handling customer service on social media and/or Reclame Aqui
Benefits
- Health insurance
- Dental insurance
- Food allowance (Vale Alimentação)
- Meal voucher (Vale Refeição)
- Mobility allowance
- Culture allowance
- Wellness allowance
- Education allowance
- Life insurance
- Childcare assistance
- Partner discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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