Pricing Specialist developing pricing strategies at Avnet, a global technology distributor. Analyzing market dynamics and collaborating with teams to align pricing with business objectives.
About the role
- SME Trading Product Specialist responsible for client support and training on Orion trading platform. Collaborating with internal teams and providing solutions for trading functionalities.
Responsibilities
- Assist in taking inbound calls / chats daily to help train and answer questions clients may have on the Orion trading platform
- Assist with additional training needs by participating in Home Office Visits, travel to client offices, and attend conferences such as Ascent
- Quickly identify trading system issues and partner with programming and trading leadership and deliver a resolution to clients
- Demonstrate the ability to be an advocate for clients by receiving feedback and providing system enhancement suggestions through Jira
- Support multiple Orion Trading Functionalities and platforms – Including but not limited to TOM, Eclipse, Portfolio View Trading, Orion Custom Indexing, Sleeve trading, and Compare Tool
- Maintain expected service levels and high-quality engagements as measured by Glia, cases, and NPS surveys
- Collaborate effectively with internal teams and external clients, providing support across business functions as needed
- Cross-train and adapt to meet evolving business needs
Requirements
- Has knowledge of industry rules and regulations pertaining to various security instruments and markets
- Has knowledge and understanding of anti-money laundering rules and procedures required to maintain compliance
- Has ability to quickly learn new and utilize multiple internal/external trading systems and platforms
- Has ability to multi-task while maintaining careful attention to detail in a time sensitive environment
- Speaks effectively before groups of customers or employees, as well as conduct effective presentations
- Acts as a liaison between the client and internal development groups
- Has strong skills in effective oral, written, interpersonal and listening, including the ability to communicate technical information to nontechnical personnel
- Works effectively both individually and within a team environment
- Works with a sense of urgency to meet deadlines and address competing priorities
- Has proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Has effective written, listening and verbal communication skills
- Has effective problem solving and organizational skills
- Has a Bachelor's degree in Business Administration, Finance or related field
- Has minimum of 1-3 years of experience in the financial services industry or prior/current employment with Orion; experience in a trading-related role for an investment advisor
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more
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