Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Product Specialist at Batory Foods managing product lines and supporting sales teams. In-depth knowledge of products and collaboration with various departments to ensure smooth operations.
Responsibilities
- The Product Specialist plays a vital role in gaining in-depth knowledge of the products within the assigned product line.
- This role supports the Product Manager(s) in the day-to-day oversight and administration of these lines, ensuring smooth operations and accurate information.
- The Product Specialist serves as a key resource for both the Sales and Customer Experience teams, providing expert guidance on product and vendor details.
- Develop a strong working knowledge of Batory’s Data Systems including ERP (D365), CRM (MS Dynamics & Power BI), Power Apps and other systems to include functions related mainly to Product Management but also knowledge of Procurement Coordinator’s responsibilities (Internal Support)
- Responsible for setting up, updating, and reconciling vendor cost (VA & TA), trade agreements, new vendors and new items in D365 and Power Apps.
- Joint responsibility with PM for input and feedback on CRM items for your product line(s) by developing and managing accurate sample and opportunity reports to provide visibility of actions to vendors on behalf of Batory.
- Assist with the effective management of all lines assigned to the Group by working closely with Product Management, key vendors, and various internal colleagues.
- Monthly review of product line financials and corrective actions.
Requirements
- A Bachelor’s degree with a focus in science, food science or business administration, or an equivalent combination of work experience and education.
- Progressive work experience in a business environment in food ingredients, food manufacturing is preferred.
- Demonstrated food industry knowledge with exposure to ingredient sourcing is a plus.
- Exposure to product management or purchasing environment with exposure to market analysis, sales, vendors, logistics and customer service.
- Must be proficient with basic software applications (Outlook, Excel, Word, PowerPoint) as well as business ERP and CRM systems.
- Basic accounting knowledge is preferred.
- Promotes trust in all actions with high integrity and honesty.
- Supports an environment that encourages professionalism, teamwork and collaboration both internally and externally.
- Is an energetic, self-starter able to work independently, when necessary, with minimal oversight.
- Detail oriented with excellent project and time management skills.
- Must be able to prioritize and operate in a constantly changing environment.
Benefits
- 15 paid holidays with a end of year holiday refresh break
- Health, Vision and Dental Insurance
- 401K program
- Tuition reimbursement program
- Be Positively Excellent well-being program
- Term Life Insurance Plan
- Standard Disability Plan
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