Senior Relationship Manager focused on developing partnerships in the travel sector. Managing client relationships and delivering tailored payment solutions for industry partners.
About the role
- Onboarding Account Manager focusing on Dutch-speaking clients in digital marketing tools by managing PPC campaigns and enhancing customer relationships. Based in Barcelona, utilizing digital advertising strategies for business growth.
Responsibilities
- PPC Campaign Development: Onboard a dedicated portfolio of new customers and design, implement, and manage high-performing Pay-Per-Click (PPC) campaigns that deliver demonstrable results.
- Proactive Client Outreach: Initiate outbound engagement, making proactive calls to introduce services, thoroughly understand client objectives, and offer customized, relevant digital advertising solutions.
- Strategic Setup: Ensure campaigns are set up strategically and are results-driven, achieving both immediate impact and contributing to the client’s long-term success.
- Revenue Generation: Take ownership of increasing client advertising expenditure and actively identifying and converting upselling opportunities within your customer base.
- Database Integrity: Accurately create, maintain, and update a comprehensive customer database, ensuring complete and up-to-date information within the CRM system.
- High-Volume Management: Successfully manage a high daily volume of client and prospect interactions primarily through phone communication, maintaining quality and efficiency.
Requirements
- Language Fluency: Native-level or C2 fluency in Dutch is required, paired with C2 fluency in English.
- Professional Background: A minimum of two years of experience in either sales and/or marketing, with significant prior experience in high-pressure, client-facing roles.
- Educational Foundation: Must possess a Bachelor of Arts or Science (BA/BS) degree; a Master's degree (MA/MSc) in Marketing or Communications is highly preferred.
- System Expertise: Strong, demonstrable experience in managing and improving Customer Relationship Management (CRM) systems.
- Technological Adaptability: Proven track record of integrating AI tools into the daily workflow and leveraging the resulting insights to personalize and enhance outreach strategies.
- Communication Skills: Exceptional communication and presentation skills, capable of clearly and persuasively articulating complex ideas to diverse groups of stakeholders.
- Personal Drive: A self-motivated and proactive individual with a confident, determined, and resilient approach to achieving targets.
- Business Insight: Strong business acumen with the capacity to analyze market trends and contribute valuable insights to strategic decision-making processes.
- Local Understanding: A deep and clear comprehension of the Dutch market, including cultural nuances, standard business etiquette, and commercial practices.
- Digital Ecosystem Knowledge: The ability to clearly demonstrate a strong understanding of the existing digital marketing landscape in the Netherlands in order to effectively position Google Ads as the superior solution.
- Regulatory Compliance: Awareness of local regulations, particularly those concerning data privacy (such as GDPR), to ensure all outreach and operations are fully compliant.
- Strategic Targeting: The capability to strategically identify and target companies with high growth potential, thereby unlocking substantial revenue opportunities.
- Advanced Inquiry Handling: Competence in managing and resolving more sophisticated client questions regarding Return on Investment (ROI) and the technical integration with other business platforms.
Benefits
- Work Flexibility: A modern hybrid work structure, requiring two days on-site at the office and offering three days of remote work flexibility.
- Relocation Support: Comprehensive relocation assistance is provided to help you settle comfortably in Barcelona, including support for your flight tickets and initial accommodation.
- Health Coverage: Private Health Insurance is included in the benefits package.
- Career Development: Access to ongoing skill development, professional certifications, and a clear path for career growth, supported by dedicated coaches and mentorship.
- Culture: A vibrant, professional yet casual (business casual) workplace culture featuring regular contests and team-building activities to foster engagement.
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