Hybrid Quality Control Analyst – Mortgage Loan Documentation, Loss Mitigation Operations

Posted 3 weeks ago

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About the role

  • Quality Control Analyst ensuring compliance in the mortgage loan documentation process at M&T Bank. Performing quality control reviews and supporting process improvements in a hybrid work setup.

Responsibilities

  • Perform quality control reviews on physical and digital loss mitigation documents
  • Verify accuracy, completeness, and regulatory compliance of all forms, signatures, dates, notary blocks, and loan terms
  • Compare documents to internal systems of record to ensure data alignment
  • Identify, track, and document defects or inconsistencies; escalate issues in accordance with internal policies
  • Communicate findings to drafting specialists, processors, and third-party vendors
  • Support process improvement efforts to reduce error rates and improve workflow efficiency

Requirements

  • Associate degree, or equivalent work experience
  • 1+ year of related work experience, such as quality control or review experience
  • Experience working with physical documents and navigating multiple computer systems
  • Strong attention to detail and accuracy
  • Ability to think independently and make sound decisions
  • Strong multitasking and organizational skills
  • Solid verbal and written communication abilities
  • Knowledge of audit, QA, or compliance-related roles

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Quality Control Analyst – Mortgage Loan Documentation, Loss Mitigation Operations

Job type

Experience level

Junior

Salary

$21 - $34 per hour

Degree requirement

Associate's Degree

Location requirements

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