Quality Control Analyst ensuring compliance in the mortgage loan documentation process at M&T Bank. Performing quality control reviews and supporting process improvements in a hybrid work setup.
Responsibilities
Perform quality control reviews on physical and digital loss mitigation documents
Verify accuracy, completeness, and regulatory compliance of all forms, signatures, dates, notary blocks, and loan terms
Compare documents to internal systems of record to ensure data alignment
Identify, track, and document defects or inconsistencies; escalate issues in accordance with internal policies
Communicate findings to drafting specialists, processors, and third-party vendors
Support process improvement efforts to reduce error rates and improve workflow efficiency
Requirements
Associate degree, or equivalent work experience
1+ year of related work experience, such as quality control or review experience
Experience working with physical documents and navigating multiple computer systems
Strong attention to detail and accuracy
Ability to think independently and make sound decisions
Strong multitasking and organizational skills
Solid verbal and written communication abilities
Knowledge of audit, QA, or compliance-related roles
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Job title
Quality Control Analyst – Mortgage Loan Documentation, Loss Mitigation Operations
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