Care Manager Nurse 2 assessing and managing care for Medicaid members through telephonic outreach. Supporting optimal health outcomes in a remote setting with occasional travel in South Carolina.
About the role
- Client Support Manager managing a team of 3-15 agents. Overseeing agents, leading KPIs, coaching, and participating in hiring processes.
Responsibilities
- Direct management of agents & leads, including: Approving timecards & PTO
- Completing and delivering performance reviews
- Monitoring and reviewing casework
- Ensuring all departmental KPIs, team goals, and SLAs are being met
- Agent coaching, including direct reports and other members of the larger Support team
- Participates in recruiting process as hiring manager, interviewing candidates and participating in the decision-making process
- Taking ownership of case escalations, including all client and internal communication
- Ability to take ownership of internal projects, initiatives, and client issues and drive them to completion
Requirements
- 2-4 years of experience in Client Support (or comparable experience)
- 1+ years of successful direct supervisory experience
- Ability to lead departmental projects
Benefits
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
- Invest in our competitive 401k plan and help set you up for your future
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
- Further your professional development and growth with our generous Tuition Reimbursement offerings
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Customer Service Manager facilitating communication between customers and production at Stora Enso. Involves providing technical support and managing customer feedback while enabling collaboration.
Senior Manager de SP&A liderando proyectos estratégicos en Rappi. Focalizado en análisis y estrategias para mejorar el rendimiento y la rentabilidad del negocio.
Change Manager ensuring SMCjv's contractual entitlement and managing project risks for HS2. Interpreting project communications and leading accurate pricing of change entitlement.
Manager leading fraud response program for debit card fraud at Fidelity Investments. Collaborating with business units to enhance fraud detection and investigation processes.
Trusts and Foundations Manager responsible for securing funding partnerships at The Sutton Trust. Focus on relationship management and impactful fundraising strategies.
Executive Branch Manager at BOQ Group, guiding Albany Creek and Chermside branches. Leading digital transformation and driving performance through strategic initiatives.
Senior Manager overseeing enterprise platforms and data solutions for Ferguson, a supplier across multiple industries. Leading initiatives that align technology with business goals.
Technical Operations Manager overseeing BioCNG, CNG, and LNG station operations in Germany. Ensuring maintenance, compliance and safety of alternative mobility infrastructure.
Contract & Claim Manager role in contract and claim management focused on construction and infrastructure projects at a global consultancy. Engaging in complex projects and managing claims across project phases.