Hybrid Manager, Fraud Response

at skillventory - A Leading Talent Research Firm

• Job title: Manager, Fraud Response
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Merrimack, United States

About the role

• Manager leading fraud response program for debit card fraud at Fidelity Investments. Collaborating with business units to enhance fraud detection and investigation processes.

Responsibilities

• Developing a fraud response program for debit card fraud.
• Integrating that response program into established FRC processes for response, investigation, and escalation.
• Conduct in-depth investigations of suspicious financial activity.
• Gather and analyze evidence of fraudulent activity and other relevant information and data.
• Create and maintain case files of fraudulent activity.
• Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies.
• Communicate fraud-related findings and recommendations to stakeholders.
• Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.

Requirements

• Bachelor’s degree and 4+ years’ experience in the financial services industry.
• 2+ years of risk or fraud related experience with specific focuses on card and payments fraud.
• Strong analytical skills to analyze data and identify patterns.
• Problem solving skills to identify and resolve complex problems.
• Ability to multi-task across a variety of responsibilities in a constantly evolving environment.
• Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events.
• Strong focus on execution and identifying, communicating, and removing impediments to progress.
• Willingness to expand your expertise continually learning new skills.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements