Technical Customer Service Manager facilitating communication between customers and production at Stora Enso. Involves providing technical support and managing customer feedback while enabling collaboration.
Responsibilities
Managing customer feedback and facilitating communication between production, customers, development, laboratory, and business units.
Providing technical support for product-related issues.
Participating in customer trials and development related projects.
Conducting product & process training for customers.
Enabling effective collaboration with various stakeholders across Business Area.
Requirements
Strong ambition for continuous improvement.
Solution-oriented with a solid technical background.
Experience in corrugated and/or board technologies, preferably also in printing or converting technologies.
Strong negotiation skills.
Excellent communication and interpersonal abilities.
Fluent verbal and written English.
University degree in relevant field.
Experience in technical customer service preferred.
Benefits
You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally.
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