Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
About the role
- Senior Customer Support Manager at Motorola Solutions ensuring customer satisfaction throughout lifecycle service products. Responsible for managing government contracts and developing strategic service account plans.
Responsibilities
- Ensure intense customer satisfaction throughout the delivery of Motorola Solutions Lifecycle Service products
- Manage government contracts, ensuring successful delivery of Service products
- Develop and execute strategic service account plans and profiles
- Build strong, long-lasting customer relationships to position Motorola Solutions for Service growth
- Promote Service growth by increasing sales of traditional core LMR and non-traditional services
- Identify future expansion opportunities for all services, requiring travel throughout EMEA to meet customers and service delivery organizations
- Provide assistance and information to the TSM and other delivery channels to ensure contractual compliance
- Motivate and lead teams, solving customer problems proactively.
Requirements
- Bachelor’s Degree is preferred
- 3+ years of related experience
- Additional experience in customer-facing roles such as Account Management, Consulting, or Project Management is a plus
- Customer side domain experience working with the US Department of Defense is preferred
- Public Safety domain knowledge/experience is required
- Experience in creating and executing Customer strategic plans.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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