ID
Senior PMO managing operational transformation in veterinary healthcare across a distributed network. Working closely with executive leadership to implement change and drive performance improvements.
About the role
- Operations Project Manager providing administrative and operational support for communication systems implementation in the Customer Success team. Managing processes like RMAs and Purchase Orders for successful project execution.
Responsibilities
- Serve in an administrative capacity by managing crucial back-office processes for the Customer Success and Post Sale teams.
- Manage the end-to-end processing of Return Material Authorizations (RMA) and Equipment Return Authorizations (ERA).
- Support Project Managers by accurately creating new System Implementation (SI) projects in the internal system.
- Generate Purchase Orders (PO) for the Post Sale Teams to ensure timely procurement of necessary products and services.
- Coordinate product and service backlog releases and execute date changes as directed by leadership and project schedules.
- Assist in resolving issues such as credit holds, partial shipments, early shipments, and incorrect shipping addresses.
- Take overflow customer support calls and take notes and provide basic guidance to customers.
Requirements
- Associate's Degree or equivalent professional experience in a business, administrative, or operations environment.
- Demonstrated ability to follow multi-step procedures and track details accurately.
- Proven capacity for persistence and effective problem-solving, particularly when facing process roadblocks.
- Basic experience with enterprise resource planning (ERP) or customer relationship management (CRM) software (e.g., Salesforce, MAPICS is a plus).
- Strong verbal and written communication skills to effectively coordinate with internal teams.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Job title
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