Engagement and Content Officer at Transport for NSW managing digital engagement systems and content under a temporary contract until March 2027. Role requires hybrid work from South Eveleigh, NSW.
About the role
- Product Owner responsible for B2B2C digital product delivery and content management. Overseeing end-to-end product lifecycle and content operations with international partners.
Responsibilities
- **Job Purpose **
- This is a hybrid role between Product Delivery and Content Management. The role owns B2B2C digital products (from ideation to delivery and post launch optimization), while also overseeing content and partner operations (sourcing, onboarding/uploading, licensing coordination, optimization, and performance reporting).
- **Roles and Responsibilities**
- Have end-to-end ownership of clients’ products across multiple markets.
- Collect client requirements and translate them into value-oriented features as part of product evolution.
- Control the full update cycle: understanding, client adaptation, stakeholder alignment, testing, official launch, and post-launch behavior monitoring.
- Negotiate with international partners/licensors and execute defined negotiation objectives.
- Conclude and administer contracts; maintain contract and billing databases.
- Control license reporting and optimize the license management system (LMS) in cooperation with development.
- Serve as the single point of contact for licensors and service/content partners and support them throughout operations and delivery.
- Manage day-to-day storefront operations: content updates, portal editorial, partner integration, price plans, and pre-go-live testing/verification.
- Act as the technical interface for content suppliers, handling content delivery and integration requests.
- Create user stories that capture requirements, oversee execution through delivery, and define acceptance criteria across to enforce the quality management system.
- Produce data-driven product/content reports based on customer usage and portfolio performance to identify improvements and revenue opportunities.
- Partner with Marketing to evaluate portfolio performance, create content roadmaps, and plan/execute specials and campaigns.
- Support Sales in business case development and estimating expected costs/expenses.
- Suggest improvements to user flows and manage partner integrations to improve the user experience
Requirements
- **Core Competencies**
- · Strong communication with clients and partners; customer-centric approach.
- · Ability to influence and articulate a value proposition.
- · Experience defining and executing roadmaps using agile methodology.
- · Strong writing/editing/presentation skills and comfort presenting to diverse audiences.
- · Strong analytical organization, time management, and attention to detail.
- **Behavioral Skills**
- High ownership and accountability; strong attention to detail.
- Critical thinking and problem-solving; able to break down complex topics into actionable items.
- Strong planning, organization, and time management in a fast-paced environment.
- Self-driven and able to work independently and collaboratively with cross-functional teams.
- Relationship building and stakeholder management (clients, partners, internal teams).
- Flexibility, cultural awareness, and stress management.
- Leadership mindset with a strong service-delivery focus.
- **Technical Competencies/Skills **
- · Jira (user stories, bug tracking, agile delivery workflows).
- · CMS / internal product admin tooling and pricing tools (content, storefront, and portal operations).
- **Education :**
- University degree in IT or equivalent
- **Experience **
- 2+ years in product management roles
- Tooling experience: Jira + internal product admin tools/CMS/pricing tools (storefront/content/portal operations).
- Experience digital entertainment (games/OTT/marketplace) is a plus.
- **Licenses and certifications :**
- · Agile/Product Management Certification(s)
- **Physical demand and working conditions**
- Professional office environment.
Benefits
- Social insurance
- Health insurance for employee and family
- The company will contribute up to EUR 25 per month towards staff perks
- Benefit from our **performance-based bonus scheme**, in line with company policy.
- EUR equivalent salaries paid in EGP.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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