Analista de Atendimento conduzindo campanhas de comunicação interna. Focado no alinhamento e desempenho das equipes de Atendimento ao Aluno na Cogna.
About the role
- Internal Communications Leader managing communications strategy across the Pacific for Marsh. Leading a small team and driving engagement with regional stakeholders and senior leadership.
Responsibilities
- Develop and own the Pacific internal communications program: Lead the end-to-end regional internal communications aligned with global strategy.
- Support senior leaders: Provide strategic communications advice, translating business priorities into clear, impactful internal messaging and presentations.
- Orchestrate multi-channel communications: Develop integrated plans across email, video, digital, forums, live events, and enterprise social platforms.
- Deliver town halls and leadership forums: Manage planning, production, and delivery.
- Lead and develop a small team: Inspire and support a regional team focused on channel delivery and operations.
- Partner across Marketing and Communications: Align internal communications with brand, campaigns, and external messaging.
- Lead engagement, change, and crisis communications: Manage internal communications during change and crisis situations.
- Activate internal social communities: Champion enterprise social platforms, partnering with leaders to boost engagement.
- Operate within a global framework: Collaborate with global teams to localise initiatives and ensure alignment.
- Optimise regional intranet presence: Play a leading role in redeveloping and improving the intranet as a key internal communications tool.
- Develop and improve the colleagues feedback cycle: Ensure all relevant internal stakeholders are aware of the content being created.
Requirements
- 8+ years’ experience in internal communications within complex, matrixed, or global organisations.
- Proven ability to lead and develop teams while remaining hands-on and actively contributing to delivery.
- Demonstrated success in owning and delivering regional communications programs and executing internal comms strategies that deliver measurable results.
- Strong operational skills, including managing high-production leadership events and complex logistics.
- Expertise in embedding and activating enterprise social platforms (Viva Engage, Workplace, Slack, etc.).
- Ability to understand and use business strategy and key drivers as critical context and direction for communications across multiple media channels.
- Excellent stakeholder management and executive advisory skills.
- Commercial acumen and a strong understanding of business drivers.
- Ability to prioritise and deliver at pace, balancing strategic thinking with flawless execution.
- Relevant tertiary qualifications in Communications, Journalism, Business, Public Relations, or related fields.
Benefits
- Play a key role in shaping the colleague experience across the Pacific.
- Work at the intersection of leadership, brand, and culture within a diverse and complex regional business.
- Grow professionally through meaningful work, development opportunities, and supportive leadership.
- Thrive in a vibrant, inclusive culture where collaboration drives impactful solutions.
- Benefit from our scale, offering diverse career paths and comprehensive rewards and well-being programs.
Job title
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