Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.
About the role
- Customer Service Administrator responsible for resolving disputes with insurance applicants. Interacting via phone and email to manage cases and ensure information accuracy.
Responsibilities
- Interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information.
- Respond to applicants’ questions via phone and email in a timely manner.
- Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline.
- Correct erroneous reports.
- Coordinate with insurance clients to ensure updated information is received.
- Track all related case information in Salesforce.
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases.
Requirements
- High school diploma or GED required.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook.
- Minimum of 5 years of customer service experience, preferably in a phone-based environment.
- At least 5 years of administrative experience.
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays – A minimum of 10 paid holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D – 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability – Fully paid by Milliman.
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