Analista de Transporte at Midea Carrier enhancing logistics operations for e-commerce deliveries. Collaborating with transporters and internal teams to improve service efficiency.
Responsibilities
Monitor carrier performance, identifying issues and proposing solutions;
Implement solutions to optimize product delivery to improve service levels and reduce costs;
Monitor and analyze transportation KPIs (delivery lead time, failed delivery rate, etc.);
Provide support to team assistants;
Resolve customer issues and inquiries related to product delivery;
Track and manage complaints and returns;
Identify bottlenecks and opportunities for improvement in transportation processes;
Participate in developing strategies to optimize e-commerce transportation processes;
Analyze data and performance indicators for e-commerce logistics;
Prepare reports and dashboards to present logistics performance;
Identify trends and develop predictive metrics;
Maintain relationships with carriers and logistics partners;
Coordinate and integrate with other company areas (Sales, Customer Service, Distribution Centers, etc.);
Contribute to setting department goals and objectives;
Monitor contracts with carriers and logistics service providers.
Requirements
Bachelor's degree in Logistics, Business Administration, International Trade, Engineering, or a related field;
Proven experience in e-commerce transportation operations is required;
Advanced Excel skills;
Knowledge of process management and continuous improvement, with strong written and verbal communication skills;
Benefits
Health and dental insurance;
Meal allowance;
Transportation allowance;
Life insurance;
Private pension plan;
PAR - Profit and Results Sharing (profit-sharing program);
Discounts on Midea Carrier products for you, friends and family;
Midea Carrier Education Program – subsidy provided to employees for continuous development and learning at colleges, universities and educational institutions (after 12 months with the company);
Testers Program – aims to improve the quality and efficiency of Midea Carrier products through employee use and evaluation.
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