Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.
About the role
- Analista de Transporte at Midea Carrier enhancing logistics operations for e-commerce deliveries. Collaborating with transporters and internal teams to improve service efficiency.
Responsibilities
- Monitor carrier performance, identifying issues and proposing solutions;
- Implement solutions to optimize product delivery to improve service levels and reduce costs;
- Monitor and analyze transportation KPIs (delivery lead time, failed delivery rate, etc.);
- Provide support to team assistants;
- Resolve customer issues and inquiries related to product delivery;
- Track and manage complaints and returns;
- Identify bottlenecks and opportunities for improvement in transportation processes;
- Participate in developing strategies to optimize e-commerce transportation processes;
- Analyze data and performance indicators for e-commerce logistics;
- Prepare reports and dashboards to present logistics performance;
- Identify trends and develop predictive metrics;
- Maintain relationships with carriers and logistics partners;
- Coordinate and integrate with other company areas (Sales, Customer Service, Distribution Centers, etc.);
- Contribute to setting department goals and objectives;
- Monitor contracts with carriers and logistics service providers.
Requirements
- Bachelor's degree in Logistics, Business Administration, International Trade, Engineering, or a related field;
- Proven experience in e-commerce transportation operations is required;
- Advanced Excel skills;
- Knowledge of process management and continuous improvement, with strong written and verbal communication skills;
Benefits
- Health and dental insurance;
- Meal allowance;
- Transportation allowance;
- Life insurance;
- Private pension plan;
- PAR - Profit and Results Sharing (profit-sharing program);
- Discounts on Midea Carrier products for you, friends and family;
- Midea Carrier Education Program – subsidy provided to employees for continuous development and learning at colleges, universities and educational institutions (after 12 months with the company);
- Testers Program – aims to improve the quality and efficiency of Midea Carrier products through employee use and evaluation.
Job title
Job type
Experience level
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Not specified
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