Senior Director responsible for ServiceNow platform development at Elara Caring. Leading initiatives to enhance healthcare service delivery through technology.
About the role
- Senior ServiceNow Developer implementing and maintaining ServiceNow solutions for global organization. Collaborating with cross-functional teams and mentoring other developers.
Responsibilities
- Play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform
- Responsible for maintaining and providing continual service improvements across a wide range of already implemented ServiceNow modules, including ITSM, ITOM, SPM, Agile Development, Discovery, Software Asset Management, Security Operations, Security Incident Response, Vulnerability Response
- Collaborate with cross-functional teams from all regions of the world
- Gather requirements and translate them into technical solutions
- Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements
- Participate and/or lead in architecture and design decisions
- Mentor, peer review, and support other developers
- Document and maintain functional business requirements, process flows and business use cases
- Configure and maintain data integrations between ServiceNow and other systems
- Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
- Design, update, and configure Service Portal / Employee Center layouts, widgets and menus
- Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow as needed
- Perform operational administrative tasks, as needed
- Assist with report configuration and maintenance, as needed
Requirements
- Minimum 5 years of hands-on experience with ServiceNow development of the three or more of the modules listed above
- Experience working in an Agile environment
- Proficiency in JavaScript, HTML, CSS, and REST APIs.
- Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting
- Demonstrated knowledge of ServiceNow development best-practice processes, procedures, and governance
- Nice to have: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification in one or more of the above modules
- Experience with migration from Service Portal to Employee Center
- Experience with ServiceNow AI implementation
- Experience with Virtual Agent conversations and integrations
Benefits
- Professional development opportunities
- Employee development programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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