Senior ServiceNow Developer implementing and maintaining ServiceNow solutions for global organization. Collaborating with cross - functional teams and mentoring other developers.
About the role
- Senior Director responsible for ServiceNow platform development at Elara Caring. Leading initiatives to enhance healthcare service delivery through technology.
Responsibilities
- Define and execute the multi-year ServiceNow platform roadmap
- Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC
- Ensure architectural integrity and prevent platform sprawl
- Align ServiceNow initiatives with enterprise digital transformation strategy
- Drive adoption of out-of-box capabilities while minimizing over-customization
- Lead internal developers, administrators, architects, and third-party partners
- Establish development standards, code review practices, and CI/CD discipline
- Ensure compliance with ServiceNow best practices and upgrade readiness
- Oversee integrations with EHR, ERP, and other healthcare systems
- Maintain documentation, configuration management, and manage technical debt backlog
- Develop and manage the enterprise ServiceNow demand intake process
- Prioritize initiatives based on strategic value, compliance, risk, and ROI
- Implement structured sprint and release planning methodologies
- Own capacity planning across development, administration, QA, and architecture teams
- Forecast staffing needs, including FTEs and vendor resources
- Partner with Finance to manage platform costs and optimize licensing
- Develop executive dashboards showing roadmap progress, sprint velocity and predictability, backlog health/ageing, budget performance, risk indicators, and value realization metrics
- Translate technical delivery status into business impact through clear narrative summaries
- Present regular platform performance reviews to executive leadership
- Establish KPIs tied to automation gains, ticket reduction, SLA improvement, and workflow efficiency
- Ensure platform configurations support HIPAA and 21st Century Cures Act interoperability where applicable
- Partner with Security and Compliance teams for audit readiness
- Oversee role-based access control, and data governance within ServiceNow
- Support SOX controls and internal audit documentation as required
- Manage platform budget, including licenses, vendors, and development resources
- Track automation ROI and operational efficiency gains
- Reduce shadow IT workflow tools and drive platform consolidation
- Deliver measurable reductions in manual processes across departments
- Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care
- Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
- Performs other duties/projects as assigned
Requirements
- Experience with enterprise resource capacity planning and allocation
- Ability to establish and apply project prioritization frameworks aligned to strategic objectives
- Strong knowledge of risk management methodologies and mitigation planning
- Experience tracking and measuring benefits realization across programs and initiatives
- Ability to design and implement enterprise governance structures
- Expertise in ROI modeling, capital planning, and financial performance analysis
- Demonstrated ability to drive margin improvement and operational efficiency initiatives
- Working knowledge of healthcare reimbursement models, including Medicare, Medicaid, and managed care environments
- Experience developing executive dashboards for reporting, decision-making, and performance tracking
- Experience supporting EHR optimization initiatives and clinical or operational technology platforms
- Proficiency with data visualization and reporting tools such as Power BI or Tableau
- Familiarity with HL7 and FHIR integration standards
- Experience with CRM and care coordination platforms
- Foundational understanding of data architecture principles and analytics strategy
- Executive presence with the ability to engage senior leadership and stakeholders
- Strong structured and concise communication skills
- Demonstrated change management capability within complex organizations
- Ability to translate operational and technical details into strategic business insights
- Proven ability to influence stakeholders without direct reporting authority
- Deep expertise across multiple ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, GRC, CMDB architecture, Integration Hub, Flow Designer, and Performance Analytics
- Strong understanding of REST and SOAP integrations and enterprise API strategy
- Experience supporting DevOps and CI/CD practices within the ServiceNow ecosystem
- Working knowledge of Agile and Scrum delivery methodologies
- Experience managing ServiceNow platform upgrade and lifecycle management processes
Benefits
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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