Senior ServiceNow Consultant at Cypher Consulting Europe designing and implementing ServiceNow solutions. Collaborating with cross - functional teams to ensure high performance and scalability within timelines.
About the role
- Principal Solution Lead responsible for shaping solutions and supporting the sales cycle in ServiceNow platforms. Collaborating with various teams to drive business opportunities in the field.
Responsibilities
- This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms
- Collaborate closely with SE, CE, CDE & CTO organizations to develop and execute account strategies
- Identify, qualify, and nurture new business opportunities within existing and prospective clients
- Create pursuit kits to support sales engagements and drive pipeline growth
- Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
- Design and implement accelerators to demonstrate value and innovation across the ServiceNow , Freshworks and EasyVista platforms
- Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
- Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
- Draft Statements of Work (SOWs) for client projects
- Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
- Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
- Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor
- Provide feedback to product and marketing teams based on client and market insights
- Oversee project execution by the ESS delivery organization
Requirements
- Strong technical understanding of the ServiceNow platform
- Proven track record in pre-sales, solution architecture, and business development roles
- Ability to create technical assets such as PoVs, accelerators, and migration playbooks
- Excellent communication, presentation, and client engagement skills
- Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
- Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
- Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
- Ability to lead workshops and shape solutions collaboratively with clients
- Baseline security clearance is required for this role
- ServiceNow certifications - CSA, CIS, and CTA
- Minimum 8 Years Prior experience in consulting or professional services environments
Benefits
- Unisys is proud to be an equal opportunity employer
- Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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