Service Support Agent at Alpega Group assisting customers with inquiries and platform usage. Troubleshooting technical issues and ensuring a smooth operational experience for users.
About the role
- Customer Service Representative providing assistance with daily order requirements and maintaining customer communication. Responsible for invoicing claims and supporting a seamless customer experience.
Responsibilities
- Garantiza la correcta implementación de los procesos asignados para apoyar las actividades del equipo.
- Ayuda a los clientes con sus requisitos diarios de pedidos.
- Da seguimiento a los pedidos con transportistas y almacenes.
- Realiza la mediación con ventas, el transportista y el almacén cuando sea necesario.
- Debe seguir las políticas de Michelin.
- Comparte información relevante con los clientes y ventas.
- Comunicación constante con el especialista en cuentas por cobrar para evitar, corregir y/o resolver posibles errores de facturación.
- Proporciona apoyo y asistencia al proceso financiero D2C asegurando una resolución precisa y a tiempo de las reclamaciones de facturación del cliente y resolución de morosidad.
- Alerta proactivamente al cliente en caso de cualquier evento, retraso o fallo respecto al compromiso de servicio y participa en la búsqueda de una solución para el cliente.
Requirements
- Recién graduado
- Sin experiencia previa
- Inglés - Avanzado C1
Benefits
- Paquete de beneficios atractivo con contrato directo.
- Entorno de desarrollo continuo por experiencias en el mismo rol y una plataforma digital y presencial de cursos en diferentes disciplinas que permiten el futuro crecimiento profesional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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