Hybrid Customer Service Agent

at Medline Europe

• Job title: Customer Service Agent
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Brussels, Belgium

About the role

• Customer Service Agent providing exceptional customer service and managing orders and complaints for Medline in Brussels. Working in a hybrid model with both in-office and remote opportunities.

Responsibilities

• Provide world-class customer service to our customers and account managers
• Take full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
• Solve problem situations by taking the necessary steps to resolve issues quickly and effectively
• Provide proactive updates to customers and account managers about the status of their orders
• Own the entire EDI order process, from the moment the order is placed until the invoice is issued
• Deliver excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
• Keep accurate records of customer complaints and make sure each complaint is handled promptly and in line with established processes and approval flows
• Actively suggest improvements to our systems and processes and help with their implementation
• Update the CRM system to log issues, resolutions, and trends, and respond to inquiries from stakeholders and partners

Requirements

• 1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education
• Communicate confidently — you have strong oral, written, and interpersonal communication skills
• Take pride in delivering excellent customer service
• Can prioritize and organize a busy workload effectively
• Stay calm and professional when handling challenging customer situations
• Feel confident interacting with people at all levels, both internally and externally
• Are proficient in English and the local language
• Have strong organizational skills and a structured, methodical way of working
• Are comfortable working in MS Office
• Bring a positive, action‑oriented attitude
• Work well both independently and as part of a team

Benefits

• Market related salary and a bonus plan
• A range of training opportunities
• Employee Assistance Program
• Hybrid working option
• International working environment