Hybrid Customer Service Representative, Bilingual

at Alcumus

• Job title: Customer Service Representative, Bilingual
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Calgary, Canada

About the role

• Customer Support Representative handling incoming communications via phone, email and live chat for Customer Support Team in Canada.

Responsibilities

• Reporting to the Team Lead of Customer Support, this individual is responsible for handling incoming customer communications via phone, email and live chat. This individual is required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.****

Requirements

• 2-5 years of customer service experience, preferably in a telephone contact environment**• Fluent in written and spoken** English and French****• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency**• High attention to detail with a focus on quality****Desirable**• Proficient at working in and adding to a team environment**• Previous experience in a call centre environment and using live chat software is an asset**• Capacity to multi-task**• Must be very comfortable with Microsoft Outlook and Microsoft Word. ****

Benefits

• We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!** ******
• **Personal Health & Wellbeing ****
• >🧠 Integrated mental health & wellbeing support ****
• >🌴 Vacation – starting at 3 weeks ****
• >💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community****>🩺 Comprehensive medical and dental coverage ****
• > 😴 End of the year, company-wide shut down for you to relax and recharge****
• **Future Planning** ****
• >🏫 LinkedIn Learning License for upskilling & development ****
• **Interested but don’t feel you meet all the requirements? **** **
• Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!****
• **Bring Your Whole Self to Work.******
• We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. ****
• **What you can expect if you apply:**
• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role
• We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.