Customer Service Agent providing exceptional customer service and managing orders and complaints for Medline in Brussels. Working in a hybrid model with both in - office and remote opportunities.
About the role
- Desktop Support Specialist I providing essential support for PCs and laptops. Troubleshooting and technical assistance for users at AMERICAN SYSTEMS.
Responsibilities
- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
- Assist in ensuring compliance with licensing, regulatory, and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Assist with automated software deployments and maintaining hardware/software inventories.
- Support Cyber Security Specialists during response activities.
- Assist in maintaining accurate records of hardware and software inventory.
- Assist in installing and configuring stand-alone and network printers.
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
- Assist in site visits for software upgrades and basic computer-related issue resolution.
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
- Assist with the setup and delivery of new desktops and laptops.
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy.
Requirements
- Must be a U.S. Citizen
- Basic proficiency in current and future Microsoft Office and Windows versions
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
- Basic troubleshooting and remote user support skills
- Some experience in problem analysis and solution identification
- Must possess a valid state driver's license, may be required to travel between customer sites
Benefits
- Comprehensive benefits package
- Healthcare benefits
- Paid leave
- Retirement plans
- Education and training assistance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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