Hybrid Operations Optimization Coordinator

at MezTal

• Job title: Operations Optimization Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Guadalajara, Mexico

About the role

• Operations Optimization Coordinator working closely with teams to enhance experiences in Mexico. Managing scheduling, financial aspects, and process improvements for traveling team members.

Responsibilities

• Schedule managers and assign ambassadors to client accounts via the portal
• Manage financial charges for assignments and coordinate with Finance
• Administer Power BI portal and dashboards
• Oversee and prioritize all Optimization support requests
• Send follow-up communications and ensure timely completion of requests
• Assess portal functionality and recommend improvements
• Maintain personnel documentation and ensure compliance
• Identify and implement workflow efficiencies
• Communicates with ambassador network and support onboarding
• Lead and participate in team meetings
• Audit monthly expense reports according to policy
• Support training, performance improvement, and professional development initiatives
• Develop and update training resources and operational programs
• Troubleshoot travel challenges for ambassadors and ensure budget adherence
• Effectively partner and motivate across multiple layers of the organization
• Analyze results, align success measures, and communicate outcomes
• Perform other duties as assigned

Requirements

• Associate or bachelor’s degree in Business Administration, Office Administration, Administrative Assistance, Information Systems, or related field
• 2–5 years of experience in operations, coordination, or process management
• Experience with dashboards or reporting tools (Power BI preferred)
• Strong Microsoft Office skills
• Experience managing workflows or support processes
• English Advanced and excellent communication skills

Benefits

• 🎄 **Christmas Bonus**: 30 days, to be paid in December.
• 🩺 **Major Medical Expense Insurance**: Coverage up to $20,000,000.00 MXN.
• 🩹 **Minor Medical Insurance**: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 **Dental Insurance**: Always smile with confidence!
• 💼 **Life Insurance**
• 🌴 **Vacation Days**: 12 vacation days.
• + 📅 **Floating Holidays**: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 **Hybrid Scheme**: Enjoy the best of both worlds, remote and in-office work.
• 🌍 **Multicultural Exposure**: Work with operations within Mexico and the United States.
• 🎉 **MezTal Internal Events**: Strike a healthy balance between your professional and personal goals.
• 💸 **Exclusive Discounts**: Benefits with different companies for being part of MezTal.
• 📚 **Academic Agreements**: Access to national universities and language schools.
• 🚀 **Career Growth**: We will search for the best conditions for progressing in your career.