Quality & Safety Manager with expertise in ISO compliance and EHS programs at Metrohm USA. Driving operational excellence and quality management system improvements for the organization.
Responsibilities
Lead the development, implementation, and continuous improvement of Metrohm USA’s Quality Management Systems in accordance with ISO 9001 and ISO/IEC 17025.
Manage quality documentation, maintain calibration, certification, and validation records, and coordinate both internal and external audits.
Serve as the internal ISO subject‑matter expert—providing guidance to leadership, service, operations, and calibration teams while driving corrective and preventive actions.
Act as the primary liaison for all audit activities, including ISO audits, customer audits, and internal service audits.
Perform work‑order reviews, oversee supplier qualification and quality agreements, and monitor corrective actions and effectiveness checks.
Compile quality performance metrics, analyze trends, and produce data‑driven reports to support decision‑making at the organizational level.
Manage the company’s EHS programs in alignment with ANSI Z10 and OSHA 29 CFR 1910.
Develop and maintain safety procedures, deliver training, and oversee the OSHA 10‑hour training program.
Support nationwide service team safety initiatives, lead risk assessments, complete customer safety questionnaires, and serve on the Metrohm USA Safety Committee—strengthening a culture of safety at every level.
Requirements
Bachelor’s degree in a scientific discipline
8+ years of experience in a calibration‑related quality role
5+ years of experience in a safety‑related system role
Strong knowledge of ISO 9001, ISO/IEC 17025, and EHS compliance requirements
Solid verbal and written communication skills
Ability to interface effectively with internal and external customers at multiple levels
Advanced analytical and problem‑solving abilities — able to define problems, gather data, establish facts, and draw valid conclusions
Ability to interpret technical instructions, mathematical concepts, diagrams, and abstract or concrete variables
Computer proficiency, including intermediate skills in Microsoft Word, Excel, and PowerPoint
Strong organizational and time‑management skills with the ability to manage multiple priorities independently
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