Team Manager supporting leadership continuity and operational stability in Contact Centres in Joondalup and West Perth. Collaborative role focusing on coaching and performance management for high - quality service.
About the role
- Service Manager overseeing user support and compliance in IT for Crédit Agricole Titres. Driving productivity and quality in service delivery with strong leadership and ITIL practices.
Responsibilities
- Manager et piloter le service : Organiser, répartir et superviser l’activité
- Planifier la réalisation des taches à court, moyen et long terme
- Participer à la formation des collaborateurs
- Assurer le reporting de l’activité du service
- Suivre et gérer l’activité : S’assurer du respect des SLA
- Mettre en place les actions pour améliorer le niveau de qualité
- Gérer le parc et assurer la relation avec les fournisseurs du périmètre "poste de travail"
- Participer à l'amélioration continue des services délivrés aux utilisateurs
Requirements
- De formation Bac+5
- 3 - 5 ans d'expérience sur un poste similaire
- À l'aise avec l’environnement technique de l’informatique interne (Environnements Mobiles, Postes de travail et Serveurs, Service Now...)
- Connaissance des processus de production informatique en particulier ITIL
- Rigoureux(se) et persévérant(e)
- Reconnu(e) pour votre aisance relationnelle, votre maîtrise des risques et votre force de proposition.
Benefits
- 31 jours de RTT
- 25 jours de CP
- Congés spéciaux en fonction des évènements (mariage, déménagement..)
- Télétravail à raison de 2 jours par semaine
- CESU
- intéressement/abondement
- Rémunération à partir de 48 000 euros annuels brut sur 13 mois (avec une partie variable)
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