Customer Service Representative at Michelin managing customer payments and orders. Assisting clients and resolving billing issues with constant communication.
About the role
- German Speaking Support Agent providing customer support through chat, phone, and email for sports betting operations in Malta. Involves assisting management and maintaining customer records in a fast-paced environment.
Responsibilities
- Provide customer support through chat, phone and email
- Assist the Management Team in reporting technical issues and giving insights to what is happening in the market
- Maintain customer records by following the correct data protection procedure
- Achieve both department and individual SLAs
- Document customer contacts in order to provide a full customer history
- Resolve product and/or service problems by clarifying the customers complaint and determining the cause of the problem
- Assist the management with other projects and duties when requested to do so
Requirements
- At least 1 year of work experience within the customer support industry and understanding of the Gaming Industry
- Excellent written and verbal communication skills in German and English
- Ambitious and able to work well in a multicultural team
- Able to work on shift basis across weekdays and weekends
- Be comfortable working in a fast paced environment
Benefits
- Family-run group of companies with a positive and international business environment
- Open door attitude and friendly corporate culture
- High degree of personal responsibility
- A wide variety of career opportunities within the entire group
- Competitive salary and a wide range of great benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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