Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Senior Customer Service position aimed at enhancing support operations at Mercari utilizing AI and data-driven improvements. Responsible for managing operational design and efficiency in Fukuoka, Japan.
Responsibilities
- カスタマーサービスに関わる運用設計と改善（BPR）の推進（課題抽出、打ち手の設計、実行、効果検証）
- AI活用（自動化・支援ツール導入など）を前提とした、業務フローの再設計と定着支援
- 問い合わせ状況の変動などに応じた、運用の優先度設計と稼働最適化のリード
- オペレーションのエスカレーション対応
- 四半期毎のチーム目標およびKPIの設定及び推進
Requirements
- カスタマーサポート、コールセンター、BPOなどのオペレーション領域での経験3年以上
- オペレーション組織における5名以上のチーム、プロジェクトマネジメント経験
- 業務企画経験
- 業務フロー / スキーム構築、マニュアル作成、研修の実施などの経験
- 日本語：Proficient(CEFR – C1)必須
- 英語：Basic(CEFR – A2)歓迎
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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