Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Support role focused on advising clients via phone and email at Mentorium. Managing orders and enhancing customer satisfaction in an educational startup.
Responsibilities
- Provide independent advisory services and communicate with our customers by phone and e-mail
- Manage orders and customer inquiries
- Continuously improve customer satisfaction through fast and accurate support
Requirements
- Ideally, you have some initial experience in customer support
- You work reliably and meticulously
- Good verbal and written communication skills
- Native-level German
- Good command of English
- Proficient in MS Office applications
Benefits
- Lucrative earning opportunities
- Up to 2 home-office days per week (on request)
- Christmas bonus after one year of employment
- Personalized onboarding and training
- Flat hierarchies and a relaxed working atmosphere
- A friendly, motivated team that pulls together
- State-of-the-art work equipment (Apple devices)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior Associate Product Manager at Capital One driving strategy and development of innovative customer experiences. Collaborating with tech, design, and data teams in an agile environment.
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