Customer Support Specialist assisting hotels in Uzbekistan. Teaching clients to use Exely platform and providing support in Uzbek, English, and Russian.
About the role
- Customer Support role focused on advising clients via phone and email at Mentorium. Managing orders and enhancing customer satisfaction in an educational startup.
Responsibilities
- Provide independent advisory services and communicate with our customers by phone and e-mail
- Manage orders and customer inquiries
- Continuously improve customer satisfaction through fast and accurate support
Requirements
- Ideally, you have some initial experience in customer support
- You work reliably and meticulously
- Good verbal and written communication skills
- Native-level German
- Good command of English
- Proficient in MS Office applications
Benefits
- Lucrative earning opportunities
- Up to 2 home-office days per week (on request)
- Christmas bonus after one year of employment
- Personalized onboarding and training
- Flat hierarchies and a relaxed working atmosphere
- A friendly, motivated team that pulls together
- State-of-the-art work equipment (Apple devices)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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