Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Providing exceptional support to customers using our software products according to SLA
- Respond to customer inquiries and provide technical support offline (service desk tool, email) or online (troubleshooting sessions remotely and on-site)
- Manage customer support tickets and track progress to ensure timely resolution
- Collect data needed to do analyze the reported issues (internal knowledge base and documentation, targeted questions, database scripts)
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Resolve customer issues related to installation, configuration, performance, and usage of Meniga products
- Delivering constructive feedback to our development and product teams to identify and resolve bugs or other technical issues
- Document knowledge in the form of knowledge base, technical notes and articles
- Continuously learning about new product features and becoming an expert in the PFM and financial data consolidation domain
- Travel to customers sites will be required (especially in the Middle East)
Requirements
- Must be based and eligible to work in Poland (B2B) and travel around the Middle East
- Degree in computer science or related field
- Experience in customer technical support
- Proficiency in Arabic
- Very good communication skills in English, both verbal and written
- Strong analytical problem-solving skills
- Strong client-facing skills
- General technical skills including SQL, .NET, Windows, IIS, Linux, Kubernetes, cloud, network, security, and performance
- Fundamental understanding of how software operates and the ability to read installation manuals
- Architect and project management skills would be an asset
- Experience with SQL databases and .NET programming language would be an asset
- Familiarity with software development methodologies and tools
- Ability to work independently and as part of a team
- Comfortable working in a fast-paced environment with multiple priorities
- Ability to travel up to 2 weeks a month, especially to the Middle East (mainly UAE, KSA, Kuwait, Oman and Egypt)
- GCC passport is a plus.
Benefits
- Private healthcare
- Fitness allowance
- Leave benefits
- Work-life balance
- Hybrid working
- Meal allowance
- Team-building events
- Reimbursement for internet/phone subscriptions
- International projects
- Career advancement
- Competitive salaries
- Performance-based bonuses
- ESOPs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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