Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
About the role
- Support Engineer providing exceptional technical support for Meniga’s financial products. Engaging with clients mainly in the Middle East, focused on software installation and testing.
Responsibilities
- Providing exceptional support to customers using our software products according to SLA
- Respond to customer inquiries and provide technical support offline (service desk tool, email) or online (troubleshooting sessions remotely and on-site)
- Manage customer support tickets and track progress to ensure timely resolution
- Collect data needed to do analyze the reported issues (internal knowledge base and documentation, targeted questions, database scripts)
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Resolve customer issues related to installation, configuration, performance, and usage of Meniga products
- Delivering constructive feedback to our development and product teams to identify and resolve bugs or other technical issues
- Document knowledge in the form of knowledge base, technical notes and articles
- Continuously learning about new product features and becoming an expert in the PFM and financial data consolidation domain
- Travel to customers sites will be required (especially in the Middle East)
Requirements
- Must be based and eligible to work in Poland (B2B) and travel around the Middle East
- Degree in computer science or related field
- Experience in customer technical support
- Proficiency in Arabic
- Very good communication skills in English, both verbal and written
- Strong analytical problem-solving skills
- Strong client-facing skills
- General technical skills including SQL, .NET, Windows, IIS, Linux, Kubernetes, cloud, network, security, and performance
- Fundamental understanding of how software operates and the ability to read installation manuals
- Architect and project management skills would be an asset
- Experience with SQL databases and .NET programming language would be an asset
- Familiarity with software development methodologies and tools
- Ability to work independently and as part of a team
- Comfortable working in a fast-paced environment with multiple priorities
- Ability to travel up to 2 weeks a month, especially to the Middle East (mainly UAE, KSA, Kuwait, Oman and Egypt)
- GCC passport is a plus.
Benefits
- Private healthcare
- Fitness allowance
- Leave benefits
- Work-life balance
- Hybrid working
- Meal allowance
- Team-building events
- Reimbursement for internet/phone subscriptions
- International projects
- Career advancement
- Competitive salaries
- Performance-based bonuses
- ESOPs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.