Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Analista de Customer Success focado na jornada dos clientes B2B do setor de saúde. Responsável por maximizar engajamento e adoção das soluções oferecidas pela Memed.
Responsibilities
- Continuously and strategically monitor key performance indicators (KPIs) of contracted campaigns, identifying optimization opportunities to maximize client impact and results.
- Map client needs and drive revenue growth through upsell and cross-sell opportunities, offering tailored solutions that increase the value delivered to the client.
- Build and strengthen trusted relationships with clients, acting as a business consultant in close partnership with the commercial team to ensure satisfaction, retention and sustainable portfolio growth.
- Analyze data and metrics to anticipate trends, identify gaps and generate insights that guide strategic decisions and continuous improvement actions.
Requirements
- Proven experience in customer service and account management, preferably in the healthcare and technology sectors.
- Clear, concise and persuasive communication, with the ability to engage diverse stakeholders.
- Proactive, results-oriented profile with the ability to operate in dynamic, high-pressure environments.
- Advanced knowledge of CRM tools (such as Pipedrive or similar), PowerPoint, Excel and Google Workspace (Sheets and Slides).
- Strong ability to collaborate within cross-functional teams.
- Previous experience in the pharmaceutical industry or healthcare sectors, with knowledge of product portfolios and commercial structures in the segment.
- Familiarity with data analysis tools such as Power BI or Streamlit.
Benefits
- Health and dental insurance to take care of what matters most
- Life insurance
- Extended parental leave
- Meal or food allowance, accepted at any restaurant or supermarket
- Access to Creditas with personalized financial solutions
- Partnership with Sesc
- Exclusive partnerships that make your routine easier
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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