Account Manager acting as primary contact for clients, ensuring campaign success and long - term growth at Charity Link. Engaging with clients and driving campaign delivery and improvement.
About the role
- Account Manager at Meltwater overseeing SaaS customer accounts and driving growth in Dubai. Building relationships and collaborating with Customer Success teams to enhance client satisfaction.
Responsibilities
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
- Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.
- Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.
- Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish.
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
Requirements
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain.
- A minimum of 4 years tenure in account management is desired for this position.
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
- Ability to develop effective account plans and strategies aligned with customer goals.
- A proactive approach to identifying and driving expansion opportunities within accounts.
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
- Excellent written and verbal communication skills in Arabic and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
Benefits
- Enjoy flexible paid time off options for enhanced work-life balance.
- Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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